We aim to provide all our customers with a high level of service. However, if for any reason you are not satisfied with the service that you have received from us, please contact an advisor who will investigate and respond to your complaint. If you are not happy with the response you receive and wish to make an escalated complaint, please follow our complaints procedure as detailed below. We give our commitment that your concerns will be fully investigated.
How to make a formal complaint
If you have made a complaint to us and are not happy with the response that you receive then you can escalate your complaint. All complaints should be made to the manager.
Please send your complaint to:
Address: Anthony Shapley, 45 The Churchills, Newton Abbot, Devon, TQ12 1QN
Or telephone us on 01626 210032 or 07964807280.
What happens next?
When the manager has received your complaint, they will acknowledge it within two working days.
We will then fully investigate your complaint and aim to respond within 10 working days.
If the situation requires a longer investigation, we will contact you within 10 working days to inform you of this and let you know when you can expect our response.
Your complaint will also be kept on file to enable us to monitor the number and types of complaints we receive.